¶ Definition of Terms
content in progress
¶ Best Practices
Guidelines that apply to all employees, regardless of the team they belong to.
Updated: 4/28/2022 by Flame
General Communication
1.) Make sure to picture out and explain to yourself what you grasp in a discussion.
2.) Do not hesitate to confirm the data you have grasped to eliminate misinterpretations.
3.) Always be mindful of the tone of voice and body actions that you use.
4.) When you receive a task, acknowledging it is not enough.
You should also clearly state...
(1) When you will start taking actions.
(2) When you will deliver it, if you know, OR...
(3) When you will provide a progress update.
5.) Avoid using the word "try".
◆ It does not sound convincing nor confident.
◆ It implies that you have no intention of seriously delivering what is expected.
6. Avoid simply saying, “noted”.
◆ It does not emphasize that you commit to getting things done.
◆ The other people DO NOT need you to just ‘take note’ or write notes. They want you to speak your mind.
◆ They need value-adding responses and assurance that you will be taking actions.Replace
“Noted”with genuine reactions like...
“Sounds like a plan”
“I like that”
“I support that”
“I suggest...”
“My alternative idea is...”...or assuring statements such as...
“I got this”
“Consider it done”
“On it”
This way, the person who gave you the task will know that they can expect some output from you.
7.) When giving an update to something that has a Glip task, use the Glip task comment section.
◆ This allows your audience to easily track the flow of conversation without it getting mixed with other topics in the same channel.
Client Communication
1.) Never leave the client unresponded.
2.) When talking to the client about date and time, always address it based on their timezone.
3.) If Farsheed is going to attend a client meeting that you have organized, have a separate session with him before the start of the actual meeting.
◆ This is to ensure that both of you will have a consistent direction throughout the discussion or presentation.
◆ This is to avoid a situation where you both end up in contradicting ideas and would look unorganized in front of the client.
4.) After every meeting that you organize, send a summary on the corresponding Glip channel.
◆ This provides valuable transparency for the stakeholders that were not able to join the meeting.
◆ This allows participants to double check your notes and point out missing items or misunderstandings right away.
END of Best Practices > Communication